The PBK Secret
“The answer is yes, now what’s the question”
Know Your Real Job
Your job at PBK is to serve clients in a superior way. And remember, co-workers are clients too.
Be a Leader
Stay on top of your game. Be knowledgeable. Show up with an agenda. Do meeting minutes the same day.
Be Responsive
Return client calls in less than a minute. Respond Immediately to Emails. Beat every deadline.
Be a “Warrior” for Your Client
Always fight for your client and put their interests before your own.
Always Make Your Client "The Hero"
Give your client full credit for every success. Take all of the blame if something goes wrong.
Be a Friend to Your Client
Be trustworthy. Be likeable. Be faithful.
Dress Like a Leader
Your appearance should always exude professionalism & convey respect
When You Make a Mistake that Causes a Problem…
Never make excuses. Own up to it. Then solve the problem at no cost to your client.
Treat Your Client’s Money as if it is Your Own
If you’re very strict and responsible with it, everyone reaps the benefits of the savings!
Be the Easiest Person to do Business With
Be agreeable. Proactively solicit needs and always respond, “Absolutely. No problem. I’ll take care of it.”
Take Immediate Ownership of Your Client’s Problem
Don’t wait for them to ask. Seek out and solve problems. Solve “additional” problems free of charge.
Never Settle for Simply “Satisfying” Your Client
Invent ways to over-impress and exceed expectations.