The PBK Way

The cornerstone of PBK is summed up in three words: Obsessive Client Service.

PBK Architects is an organization that significantly stands above and apart from its competition. They accomplish this by focusing on the client's needs with such intensity that they become part of the team while also accomplishing the goals of the client.
Don Ulrich, Ed. D
Former Clovis Unified School District Superintendent

This we believe

1
2
3
4
5
6
Delivering platinum-level customer service
Inspiring the Next Generation
Truly listening to our clients
Generating unique, world-class designs
Constantly seeking to exceed our client’s expectations
Our clients are our first and highest priority
Delivering platinum-level customer service
1
Inspiring the Next Generation
2
Truly listening to our clients
3
Generating unique, world-class designs
4
Constantly seeking to exceed our client’s expectations
5
Our clients are our first and highest priority
6
1
2
3
4
5
6
Delivering
platinum-level
customer service
Inspiring the
Next Generation
Truly listening
to our clients
Generating unique,
world-class
designs
Constantly seeking to exceed our client’s expectations
Our clients are
our first and highest
priority

The PBK Secret

PBK’s reputation as one of the nation’s premier architecture planning and design firms is grounded in the culture created and continually fostered by our team’s executive leadership. Ours is a culture that places client service, professional integrity, and continuous career opportunities among our fundamental values within a well-defined set of “Core Ideologies.”

The PBK Secret

“The answer is yes, now what’s the question”

Know Your Real Job

Your job at PBK is to serve clients in a superior way. And remember, co-workers are clients too.

Be a Leader

Stay on top of your game. Be knowledgeable. Show up with an agenda. Do meeting minutes the same day.

Be Responsive

Return client calls in less than a minute. Respond Immediately to Emails. Beat every deadline.

Be a “Warrior” for Your Client

Always fight for your client and put their interests before your own.

Always Make Your Client "The Hero"

Give your client full credit for every success. Take all of the blame if something goes wrong.

Be a Friend to Your Client

Be trustworthy. Be likeable. Be faithful.

Dress Like a Leader

Your appearance should always exude professionalism & convey respect

When You Make a Mistake that Causes a Problem…

Never make excuses. Own up to it. Then solve the problem at no cost to your client.

Treat Your Client’s Money as if it is Your Own

If you’re very strict and responsible with it, everyone reaps the benefits of the savings!

Be the Easiest Person to do Business With

Be agreeable. Proactively solicit needs and always respond, “Absolutely. No problem. I’ll take care of it.”

Take Immediate Ownership of Your Client’s Problem

Don’t wait for them to ask. Seek out and solve problems. Solve “additional” problems free of charge.

Never Settle for Simply “Satisfying” Your Client

Invent ways to over-impress and exceed expectations.

Our mission at PBK is to ensure that our clients achieve their mission.

Every aspect of PBK is strategically aligned to respond to the specific need of our clients. Our team operates on a “whatever it takes” business approach that emphasizes PBK’s strongest cultural characteristics: to go above and beyond the call of duty to ensure our clients get the very best service in the industry.

Share this story