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Core Values

At PBK, our core values are more than just words on paper—they are the guiding principles that shape every decision we make and every action we take. Integrity, innovation, and collaboration are not just ideals we aspire to; they are the foundation upon which we build our success, ensuring that every interaction reflects our unwavering commitment to excellence.

Obsessive Client Service

Obsessive Client Service

We’re committed to putting our client’s needs, preferences, and satisfaction at the forefront of everything we do. We take pride in cultivating lasting relationships built on trust, ensuring that our clients feel valued, supported, and delighted every step of the way.

Entrepreneurial Spirit

Entrepreneurial Spirit

We believe in fostering a culture of creativity, initiative, and adaptability that empowers every team member to think and act like an entrepreneur— embracing challenges as opportunities for growth, innovation, and continuous improvement.

Purpose-Driven Design Outcomes

Purpose-Driven Design Outcomes

Everything we do is with a purpose. With a commitment to making a meaningful difference, the company actively integrates intentional, evidence-based practices rooted in research into our design and business strategies.

Better Together

Better Together

We rely on the power of collaboration internally and with the clients we serve to achieve shared goals and realize our full potential as a team. We believe that by working together synergistically and leveraging our collective talents and expertise, we can achieve greater impact, innovation, and success than we could ever achieve alone.

The PBK Way

The PBK Way encapsulates the core principles and practices that drive the success of our firm. By fostering a culture of continuous improvement and collaboration, we ensure that every project not only meets but exceeds client expectations.

01

Know Your Real Job

Your job at PBK is to serve clients in a superior way. And remember, co-workers are clients too.

02

Be a Leader

Stay on top of your game. Be knowledgeable. Show up with an agenda. Do meeting minutes the same day.

03

Be Responsive

Return client calls in less than a minute. Respond Immediately to Emails. Beat every deadline.

04

Be a “Warrior” for Your Client

Always fight for your client and put their interests before your own.

05

Always Make Your Client "The Hero"

Give your client full credit for every success. Take all of the blame if something goes wrong.

06

Be a Friend to Your Client

Be trustworthy. Be likeable. Be faithful.

07

Dress Like a Leader

Your appearance should always exude professionalism & convey respect

08

When You Make a Mistake that Causes a Problem…

Never make excuses. Own up to it. Then solve the problem at no cost to your client.

09

Treat Your Client’s Money as if it is Your Own

If you’re very strict and responsible with it, everyone reaps the benefits of the savings!

10

Be the Easiest Person to do Business With

Be agreeable. Proactively solicit needs and always respond, “Absolutely. No problem. I’ll take care of it.”

11

Take Immediate Ownership of Your Client’s Problem

Don’t wait for them to ask. Seek out and solve problems. Solve “additional” problems free of charge.

12

Never Settle for Simply “Satisfying” Your Client

Invent ways to over-impress and exceed expectations.

We Give Back

The communities we live, work and serve in are important to us at PBK. Our mission is to support and strengthen those around us through volunteer opportunities, donations and partnerships.

Our partnerships

The PBK Family of Companies