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Core Values

At PBK, our core values are more than just words on paper—they are the guiding principles that shape every decision we make and every action we take. Integrity, innovation, and collaboration are not just ideals we aspire to; they are the foundation upon which we build our success, ensuring that every interaction reflects our unwavering commitment to excellence.

Unwavering Client Service

Unwavering Client Service

We’re committed to putting our client’s needs, preferences, and satisfaction at the forefront of everything we do. We take pride in cultivating lasting relationships built on trust, ensuring that our clients feel valued, supported, and delighted every step of the way.

Entrepreneurial Spirit

Entrepreneurial Spirit

We believe in fostering a culture of creativity, initiative, and adaptability that empowers every team member to think and act like an entrepreneur— embracing challenges as opportunities for growth, innovation, and continuous improvement.

Purpose-Driven Design Outcomes

Purpose-Driven Design Outcomes

Everything we do is with a purpose. With a commitment to making a meaningful difference, the company actively integrates intentional, evidence-based practices rooted in research into our design and business strategies.

Better Together

Better Together

We rely on the power of collaboration internally and with the clients we serve to achieve shared goals and realize our full potential as a team. We believe that by working together synergistically and leveraging our collective talents and expertise, we can achieve greater impact, innovation, and success than we could ever achieve alone.

The PBK Way

The PBK Way encapsulates the core principles and practices that drive the success of our firm. By fostering a culture of continuous improvement and collaboration, we ensure that every project not only meets but exceeds client expectations.

01

We are leaders

Our team is encouraged to lead by example and take the initiative to drive positive change. We demonstrate integrity, professionalism, and accountability in all our action.

02

We have an innovator’s mindset

We seek methods for improvement and use it to do something amazing; constantly re-inventing ways to provide great customer service.

03

We are warriors for our clients

We advocate fiercely for your client's best interests, going above and beyond to deliver exceptional service and results.

04

We take ownership of our roles

Each member of our team understands their role and responsibilities thoroughly. We continuously seek to improve our skills and knowledge to serve clients and fellow team members with excellence.

05

We are responsive

We prioritize timely communication and follow-up to address client inquiries, concerns and needs promptly.

06

We always make our clients the heroes

We celebrate our clients' successes and accomplishments, recognizing their contributions and achievements first and foremost.

07

We build genuine relationships with our clients

We listen attentively, show compassion, and demonstrate care for our client's well-being beyond professional transactions.

08

We treat our client's money like it’s our own

We strive to maximize value and minimize waste, ensuring responsible and ethical financial management.

09

We should be the easiest people to do business with

We simplify processes, streamline interactions, and remove barriers to make it effortless for clients to engage and transact with us.

10

We take immediate ownership of our client’s problems

We act decisively to address client concerns or issues as soon as they arise and take proactive steps to resolve problems swiftly and effectively.

11

We never settle for checking boxes

We strive for excellence in every interaction and deliverable, aiming to delight and exceed our client's expectations while integrating their feedback for continuous improvements.

12

We have a mindset for customer service

We are genuinely interested and passionate about providing the best customer service.

13

We are on top of our game

We know the industry inside and out. We are your expert.

14

We operate with a sense of urgency

We inspire confidence in everything we do answering with “absolutely” and “right away”.

We Give Back

The communities we live, work and serve in are important to us at PBK. Our mission is to support and strengthen those around us through volunteer opportunities, donations and partnerships.

Our partnerships

The PBK Family of Companies